Hi,
I have tried opening a support ticket for this issue, however the support staff seems to be unable to understand what the problem is. I have went back and forth with them many, many times and they always comeback with some odd "i think this is it" response. I have explained my issue well enough in the chat window to find at least one individual that was on at that time to say he had the same problem. Furthermore I have a friend that plays that has the same issue. For support to not find it just means they are not trying to find it...
Here is the problem.
1. You have to be a Security Council Member.
2. You must have nothing queued for buildings.
3. You queue one building.
For example: say a level 2 barracks.
4. You use the queuing system and attempt to queue a leve 3 barracks.
. Instead of queuing a level 3, it just queues another level 2.
6. You decide that its probably a weird issue with caching or something so you close your browser clear cache and open the page again.
7. The same issue will persist.
8 . One common indicator that the issue is occurring is this:
9. yellow text next to the building in the window where you select what to build, right next to what you are trying to queue up it'll say in yellow text (Under Construction) . 10. This is the indication that the issue will persist. Its easy to spot and does not occur all the time. But when it does it is troublesome because you can not queue any buildings of the same type you are trying to queue.
When you look at the queuing window before queuing you see this.
issue 1.PNG
When you try to queue a level 4 you get this... see it queued another level 3 instead of the 4.
issue 2.PNG
If you leave the level 3 in the queue when the current level 3 is done, it doesn't build anything at all.
Support has said this is a caching issue, to an over queuing issue where it runs off, to saying i am just clicking too fast and the server has not responded to the first build queue. BUT as you can see in the image the current level 3 is 10% done.
I can then go to another city and will not have the issue. There is a bug in there somewhere...
Please help.
I have tried opening a support ticket for this issue, however the support staff seems to be unable to understand what the problem is. I have went back and forth with them many, many times and they always comeback with some odd "i think this is it" response. I have explained my issue well enough in the chat window to find at least one individual that was on at that time to say he had the same problem. Furthermore I have a friend that plays that has the same issue. For support to not find it just means they are not trying to find it...
Here is the problem.
1. You have to be a Security Council Member.
2. You must have nothing queued for buildings.
3. You queue one building.
For example: say a level 2 barracks.
4. You use the queuing system and attempt to queue a leve 3 barracks.
. Instead of queuing a level 3, it just queues another level 2.
6. You decide that its probably a weird issue with caching or something so you close your browser clear cache and open the page again.
7. The same issue will persist.
8 . One common indicator that the issue is occurring is this:
9. yellow text next to the building in the window where you select what to build, right next to what you are trying to queue up it'll say in yellow text (Under Construction) . 10. This is the indication that the issue will persist. Its easy to spot and does not occur all the time. But when it does it is troublesome because you can not queue any buildings of the same type you are trying to queue.
When you look at the queuing window before queuing you see this.
issue 1.PNG
When you try to queue a level 4 you get this... see it queued another level 3 instead of the 4.
issue 2.PNG
If you leave the level 3 in the queue when the current level 3 is done, it doesn't build anything at all.
Support has said this is a caching issue, to an over queuing issue where it runs off, to saying i am just clicking too fast and the server has not responded to the first build queue. BUT as you can see in the image the current level 3 is 10% done.
I can then go to another city and will not have the issue. There is a bug in there somewhere...
Please help.